Send us your concerns and complaints

Problem resolution process

If you are unhappy with any issue related to the behavioral health services you are receiving, you could use the Behavioral Health Services Department’s problem resolution process to try and resolve your concerns.

Grievance and appeal forms, pre-paid and pre-addressed envelopes should be available at every clinic or Call the Quality Assurance Program at (800) 704-0900.

Behavioral Health Services Problem Resolution Process for Mental Health and Substance Use

How can I start the problem resolution process?

Complete the Grievance and Appeal form and send it to the Quality Assurance Program at:
Quality Assurance Program, P.O. Box 28504, San Jose, CA 95159
You may call the Quality Improvement Coordinator at 1 (800) 704-0900 for assistance in filing your complaint or to speak with an on-call staff from your managed care plan.

Who else can help me?

Contact the Mental Health Advocacy Project at: 1 (800) 248-MHAP or 1 (408) 294-9730 Intake line: (408) 280-2420
If you wish to file a complaint about a licensed, certified AOD drug service provider OR a registered or certified counselor you can do so via mail, fax, or by using the online form. Licensing and Certification contact information can be found here Licensing and Certification - Complaints.