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Talk to someone now

If you need help, the Call Center is here for you—whether it’s a crisis or you just need support.

Call to get connected to behavioral health services, including referrals for people of all ages. The Call Center provides help for both urgent needs and everyday support.

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The Behavioral Health Call Center is the main entry point for anyone seeking mental health or substance use services in Santa Clara County.

Support is available 24/7, including holidays.

Call to get general information, referrals, or help for yourself or a loved one.

Here’s how it works:

  1. Call the Call Center at (800) 704-0900, press 1.
  2. A trained counselor will ask questions to understand your needs.
  3. You’ll be connected to services—this could be a County program or a trusted community-based organization.
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The Call Center helps people of all ages and backgrounds. Services are available for those with Medi-Cal, Medicare, or no insurance.

Note: Calls are recorded for quality assurance. If you do not wish to be recorded, let the representative know when your call is answered.

Two ways to reach us

Call 988 if you have local phone number (area codes: 408, 605, or 699).
Call (800) 704-0900 if your number is outside the County.

Both numbers connect you to our Call Center. Hours: 24-hours, 7 days a week

Languages available: Translation services available in all languages spoken in County of Santa Clara

Call 988
Call (800) 704-0900

Call Center Services

Our Behavioral Health Call Center is available 24/7, including holidays, to help connect you to the care you need.

We offer:

  • Mental health and substance use treatment screenings
  • Substance Use Treatment Services (SUTS) assessment appointments
  • Referrals to:
    • Outpatient mental health services
    • Outpatient, residential, and detox SUTS programs
  • Authorization for Fee-for-Service Medi-Cal visits
  • Help with filing a grievance or appeal
  • Information about Assisted Outpatient Treatment (AOT)
  • General information on mental health and SUTS services
  • Patient navigation to help guide you through the system

Referrals are offered to individuals of all ages.

Who can use this service?

Referrals are available for all ages, and services are open to Santa Clara County residents who have Medi-Cal, Medicare, or no insurance.

For substance use treatment, trained screeners will talk with you to understand your needs and refer you to a site for a full assessment and personalized care plan.