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The Call Center helps you get the behavioral health services you need. Call for both emergency services as well as day-to-day support services. Referrals are offered for people of all ages. Behavioral health services are offered to all County of Santa Clara residents who receive Medi-Cal or Medicare benefits or have no insurance.
The Center is the centralized entry point for individuals who are seeking behavioral health services in Santa Clara County.
General information and referrals are available 24/7, including holidays.
Call center staff will connect you with a referral to address all your behavioral health needs. This may include a referral to a county mental health or substance use treatment program, or a community-based organization.
- To get help for yourself or a loved one, start by calling the Call Center.
- A trained counselor will ask you questions to understand what you need.
- You'll be connected to resources that can help you.
(For quality assurance, these calls will be recorded. If you prefer not to be recorded, please let the representative know when your call is answered.)
Two ways to reach us
Call 988 if you have local phone number (area codes: 408, 605, or 699).
Call (800) 704-0900 if your number is outside the County.
Both numbers connect you to our Call Center. Hours: 24-hours, 7 days a week
Languages available: Translation services available in all languages spoken in County of Santa Clara
Services
The primary function is to provide a 24/7 telephone service which offers:
- Screenings for mental health and substance abuse treatment needs
- SUTS assessment appointments offered
- Referrals to outpatient MH, and outpatient, residential, and Detox SUTS services
- Authorization for Fee-for-Services Medi-Cal visits
- Information on how to file a grievance or appeal
- Information on Assisted Outpatient Treatment (AOT)
- General information about MH or SUTS services
- Patient navigation services
Referrals are offered to individuals of all ages.
Behavioral Health services are offered to County of Santa Clara residents who receive Medi-Cal or Medicare benefits or have no insurance.
For substance use treatment services, skilled screeners prescreen and refer callers to sites throughout the county for a more detailed assessment, and treatment services that are individualized to each client’s recovery needs.