Call (800) 704-0900, press 1 OR
Dial 9-8-8 for local 408, 650 and 669 area codes
Hours: Mon. - Fri., 8:00 a.m. - 5:00 p.m.
Operated by: County of Santa Clara, Bill Wilson Center and Starlight Community Services.
In-Home Outreach Team (IHOT) provides brief clinical support and linkage to behavioral health services to residents of the County of Santa Clara identified as having multiple contacts with Emergency Psychiatric Services, Emergency Rooms, Behavioral Health Urgent Care, the Criminal Justice System, and/or Mobile Crisis Response Team within the span of a year. IHOT works to connect these residents to the ongoing support and treatment that they need within the Behavioral Health system.
IHOT eligibility criteria:
- Individuals that are 18 and older.
- Individuals within County of Santa Clara who have had 2 plus EPS visits within the last year. (The number of ED, BHUC, MCRT, Law enforcement, and Jail contacts within the last year will also be taken into consideration).
- Individuals that have Medi-Cal or are uninsured.
- Individuals that are not already connected to a mental health treatment provider.
How can IHOT help me?
- Identify barriers that an individual might have that prevents them from receiving needed treatment.
- Provide referral for mental health and/or substance use treatment services.
- Link individual to community-based organizations and resources.
- Peer support and brief counseling until the individual is connected to a mental health provider.
Call (800) 704-0900, press 1 OR
Dial 9-8-8 for local 408, 650 and 669 area codes
Hours: Open 24-hours, 7 days a week
County of Santa Clara residents may contact the Trusted Response Urgent Support Team (TRUST) by calling and requesting the TRUST team.
All residents of the County of Santa Clara who are 18+ years of age are eligible for TRUST services regardless of insurance status.
The TRUST team will screen and stabilize situations over the phone, or dispatch one of the TRUST onsite field teams.
TRUST onsite field teams can be dispatched to San Jose, Gilroy, or North County to assess for behavioral and medical needs, deliver de-escalation and intervention services to stabilize the situation, or provide transportation to another community service for stabilization when needed.
The TRUST onsite field team includes a Crisis Intervention Specialist, First Aide Professional and a Peer Support Specialist with training and expertise in de-escalation, crisis intervention and stabilization.
The TRUST team is a non-law enforcement involved mobile crisis response team who works closely with, crisis hotlines, the community and family members to provide intervention and follow up services.
Trusted Response Urgent Support Team (TRUST) services include the following:
- No law enforcement involvement
- Behavioral and medical screening
- Intervention, stabilization and/or transportation
- De-escalation services, and
- Connect or refer people to community resources
TRUST team members use a cultural humility and peer approach in their service delivery.
Over 200 languages are available through a language service line.
Call (800) 704-0900, press 1 OR
Dial 9-8-8 for local 408, 650 and 669 area codes
Hours: Open 24-hours, 7 days a week
Operated by: Pacific Clinics
Provides stabilization and support services for children, youth, and young adults (through age 20) experiencing mental health crisis in the County of Santa Clara. Therapeutic teams will consult, assess for safety, and intervene through crisis counseling with the goal of community stabilization. Post crisis stabilization services will be provided to ensure linkage, referral, and care coordination to existing providers and/or refer for ongoing services
Provides 24-hour in-person intervention or phone support to children, youth and young adults in the County of Santa Clara who are in acute psychological/emotional crisis.
Call (800) 704-0900, press 1 OR
Dial 9-8-8 for local 408, 650 and 669 area codes
Hours: Open 24-hours, 7 days a week
All residents of the County of Santa Clara are eligible for Mobile Crisis Response Team (MCRT) services regardless of insurance status.
Mobile crisis response teams screen and assess crisis situations over the phone and intervene wherever the crisis is occurring. They provide an immediate response and deliver crisis intervention services at locations throughout the County.
Teams of clinicians respond to individuals in crisis that exhibit mental health symptoms, may be suicidal or at-risk and need an evaluation for psychiatric hospitalization. Teams are made of master's level clinicians with training and expertise in crisis response.
Mobile Crisis Response Teams work closely with law enforcement, crisis hotlines, the community and family members.
Mobile crisis response teams services include the following:
- Crisis screening
- Intervention
- De-escalation services, and
- Connect or refer people to community resources
Clinicians use a cultural humility and best practice approach in their service delivery.
Over 200 languages are available through a language service line.
Referral through 9-1-1
Call 911 or the local non-emergency line
County of Santa Clara's Psychiatric Emergency Response Teams are dedicated two-person units comprised of a deputy or officer and a licensed mental health clinician. PERT provides a joint response for 911 calls for service that occur in designated law enforcement jurisdictions regardless of insurance status.
PERT provides rapid crisis response for situations that require a law enforcement presence. The teams arrive in an unmarked vehicle, and PERT officers are dressed down to provide a more approachable, de-escalated response.
PERT Clinicians are licensed mental health clinicians who are trained to work with law enforcement, conduct mental health evaluations and assessments, and assist in determining the appropriate disposition supporting individuals' needs and safety. PERT units have received Crisis Intervention Team (CIT) and Hostage/Crisis Negotiation training.
Psychiatric Emergency Response Team services include the following:
- real-time crisis response and intervention
- threat mitigation, de-escalation
- connect or refer people to community resources
- referral to Peer Linkage follow-up support to reduce future encounters with law enforcement
- diversion from EPS and Jail whenever possible
Clinicians use a cultural humility and best practice approach in their service delivery.
Over 200 languages are available through a language service line.
PERT is currently operational at two law enforcement agencies in County of Santa Clara:
- Sheriff’s Office
Sunday - Friday, 1:00pm to 11:00pm
Responds to Unincorporated Santa Clara County, and Cities of Cupertino, Saratoga, Los Altos Hills - Santa Clara Police Department
Tuesday - Friday, 7:00am to 5:30pm
Responds to City of Santa Clara