Send us your concerns and complaints

Problem resolution process

If you are not happy with the behavioral health services you are getting, you can use the Behavioral Health Services Department’s problem-solving process to try to fix the issue.

Grievance and appeal forms, along with free pre-addressed envelopes, should be available at every clinic. You can also call the Quality Assurance Program at (800) 704-0900.

Behavioral Health Services Problem Resolution Process for Mental Health and Substance Use

How can I start the problem resolution process?

Fill out the Grievance and Appeal Form and send it to:
Quality Assurance Program, P.O. Box 28504, San Jose, CA 95159
You can also call the Quality Improvement Coordinator at 1 (800) 704-0900 for help with your complaint or to talk to an on-call staff member from your health care plan.

Who else can help me?

You can contact the Mental Health Advocacy Project at 1 (800) 248-MHAP or (408) 294-9730.
- Intake line: (408) 280-2420
If you want to file a complaint about a licensed or certified alcohol or drug service provider, or a registered or certified counselor, you can do it by mail, fax, or online.
- Visit the Licensing and Certification - Complaints. page for more information.