Learn more about our resources and support
Member Support
Welcome to our Member Resources and Support page, your go-to hub for essential information and services. Here, you'll find the Beneficiary Handbook, offering detailed guidance on your benefits and services. If you have concerns about your personal information, our Privacy Complaint section explains how to report any issues. We also provide information on Financial Assistance options, ensuring that cost is never a barrier to receiving care.
If English isn’t your first language, our Language Assistance Services are here to help, offering support in multiple languages. You can also learn how to access your health data, giving you control and transparency over your medical information. For quick answers, visit our FAQs section, where you can find responses to the most common questions.
Resources
Explore these resources to get the support you need and make the most of your membership
Questions and Complaints
Questions regarding data discrepancies
If you think your BHSD health data shown on the app is incorrect, you can reach out to the BHSD Call Center at 1-800-704-0900.
To file a privacy complaint, contact the Ethics, Privacy & Compliance Office at 408-885-3794.
If your complaint is not resolved to your satisfaction, you may also:
File a complaint with the Federal Trade Commission (FTC) or Office for Civil Rights (OCR)
For assistance with questions, please reach out to the BHSD Call Center.